Aistrium by Sprinterra
CASE STUDY · AI-ACCELERATED USAGE INTELLIGENCE

AcuLens. AI-accelerated Usage Intelligence

AcuLens reports on three laptops: the Report Samples cover, the Upgrade Readiness & Test Scope intro, and its test plan summary
  • 7

    Optimization Opportunities Identified

  • 35

    Upgrade Risk Inventory

  • $10,650

    Combined services pipeline savings identified

Overview

AcuLens reads how a system is actually used - screens touched, roles active, customizations exercised - and turns it into decision-ready reports for developers, account teams, and management, without a human manually assembling the data. Aistrium built it first for Acumatica ERP, and the same engineering approach can be built for any system with activity logs, role-based access, and a customization history, including banking core platforms.

  • WHAT IT ISAI Agent for usage intelligence
  • FIRST ENGAGEMENTAcumatica ERP
  • THE CAPABILITYApplies to any core system with activity logs & roles
  • RECOGNITIONAcumatica Development Excellence Award 2026

The Challenge

Every system accumulates an invisible problem: nobody fully knows how it's used

Every core business system builds up the same blind spot as it ages. Which screens carry real work, which customizations are dead weight, and which habits would break if the system changed? That knowledge lives in people's heads, and it's different at every installation.

The blind spot costs money long before an upgrade. Teams pay for capability they never adopted, build manual workarounds for things the system already does, and depend on one person for processes nobody else knows. When an upgrade does arrive, test scope gets set in meetings, from memory.

The usual fixes don't solve it. A consultant interviewing staff for days collects what people remember. A generic analytics tool logs raw clicks without knowing what they mean for the business.

Why an AI Agent, not a consultant or a generic analytics tool

The usual way to answer these questions is a consultant sitting with a client for days, asking what people remember doing, or a generic analytics tool that logs raw activity without understanding what any of it means for the business. Neither approach scales, and both mean guessing at exactly the problem an AI Agent is built to take on directly.

  • Learns the installation, rather than requiring it to be configured - modules, custom screens, user roles, and thresholds are learned entirely from that instance's own data

  • Separates judgment from arithmetic - facts, counts, and risk scores are computed with fixed rules every time; AI reasoning is applied only to the narrative explanation, never to the numbers

  • Protects individual privacy by design - users appear as aliases, small groups are suppressed entirely from per-person reporting, and the identity map never leaves the customer's own instance

  • Never touches the business itself - no names, balances, customer or vendor records, or document contents are ever recorded or transmitted; only metadata about how the system is used.

The same AI Agent architecture applies to any system with activity logs, role-based access, and a customization history with the stakes rising accordingly: a banking core carries regulatory audit exposure on top of the operational risk any upgrade carries.

What Aistrium Built

Aistrium (former Sprinterra) designed AcuLens to run without anyone on the customer's team configuring it or filling anything in. Deployment is one standard customization package and one dedicated API user.

  • 01

    Usage collector

    A lightweight component installed directly on the customer's own deployment that reads navigation and activity logs, which screens were opened, which commands were run, which fields changed, with no performance impact.

  • 02

    Deterministic analysis engine

    Facts, counts, and risk scores are computed with fixed rules every time, so the numbers never depend on an AI's interpretation.

  • 03

    AI narrative layer

    Language-model reasoning applied only to the explanations built on top of those facts - never to the numbers themselves.

  • 04

    Privacy-by-design

    Users appear as aliases, groups of three or fewer are suppressed entirely from per-person reporting, and the alias-to-identity map never leaves the customer's own deployment.

  • 05

    Live knowledge-base integration

    Every documented change to the system itself, cross-walked against what's actually used, so the impact of a change is scoped from real usage, not memory.

  • 06

    Three audience-specific reports

    Upgrade Readiness & Test Scope for developers and QA, Usage Insights & Optimization for the account team, and Workforce & Process Analytics for client management - all generated from the same underlying record.

  • 07

    Privacy-by-design

    AcuLens never records or transmits the customer's business data itself: no names, balances, customer or vendor records, document contents, or credentials. It reads metadata about usage with users appearing as aliases, groups of three or fewer suppressed entirely from per-person reporting, and the alias-to-identity map never leaving the customer's own deployment.

This is a repeatable engineering pattern, not a one-off build:

it's how Aistrium approaches any system where understanding real usage, not assumptions, is critical to scoping change safely.

Eight AcuLens report pages fanned out, from the Upgrade Readiness & Test Scope intro to the Workforce & Process Analytics report

Who Uses the Output

AcuLens is built as a multi-way benefit, not a single customer tool. The roles below apply whether the system runs through a vendor-and-partner channel (like ERP) or was built and is maintained directly by one team (like a custom platform built for a single business).

  • The team that owns the system

    • Sees what's actually used, not just what was configured
    • Gets a usage-ranked plan for any change - an upgrade, a migration, a new integration - instead of sandbox-and-see-what-breaks
    • Findings point to native capability already available before recommending something new
  • The business running it

    • Sees how their team really uses the system: roles and patterns
    • Onboarding instructions drafted from observed processes, not memory
    • Manual work flagged, with the capability that already removes it
    • Key-person risk and paid-for-but-unused capability surfaced

The Result

AcuLens records how a system is actually used and turns that record into findings a team can act on. Manual work gets matched to capability the business already owns. Processes that depend on one person get flagged early enough to train a backup. The most frequent errors and slow screens get ranked, each with its fix.

On a mid-size distribution installation, AcuLens found that 11 of 38 custom screens hadn't been opened in twelve months. It also cut the regression test scope for the 2025 R2 upgrade by roughly half.

Behind it is one design rule: fixed rules compute every figure, and AI only explains what the figures mean. Aistrium (former Sprinterra) applies the same approach to other core systems. If nobody on your team fully knows how your system is used, we can build this for yours.

  • AcuLens AI Agent — Live Pilot Snapshot

    Upgrade Risk Inventory

    35risks
    • Critical — 8
    • High — 15
    • Medium — 12
  • 61-Test Remediation Plan — Effort

    Effort

    • DEV
      22-32h
    • QA
      32h
  • 7 Optimization Opportunities Identified

    • 2
    • 2
    • 3
    • Performance
    • Process
    • Adoption
  • From the Same Pilot

    • $10,650Combined services pipeline savings identified
    • $10,442+Estimated customer savings identified
    • 15Active issues profiled across 5 behaviour rules

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